I had to have AT&T Business come out to well, so business. They had to install a line for me.
First, they guy pulled into the driveway and sat there. And sat there. AND sat there. I finally went outside and tapped on the window. He said that he was checking on availability. Um…yeah, that has already happened. I have AT&T, I just need another line added. “Oh,” was his reply.
I went back in and watched him get out of his truck. It was reminiscent of sap or a belligerent child. He was nice enough, but I could tell he was being paid by the hour for the install. Dad could have taken care of it in about 1/4 of the time and would have done a better job. And Dad is at least 2X as old as Corey the AT&T guy.
My friend was over while the install was going on. She was amazed at how slow he was too. Then, he just left. we kind of looked at one another and watched out the window with a perplexed look on our faces. He pulled out of the driveway – to the front of my house where he sat in the van for 5 minutes and then pulled back into the driveway. He never got out of the van. He came in, fuddled around, and then said he was done. He stood there awkwardly while I went up and looked at the work. We thought he would have followed me up, but no. Weird. Then we realized, it would have just added another 1/2 hour to go up & down my 12 stairs, plus, there is a landing that would require him to turn right at the top of the stairs…may have been too much for him!
He then hands me the papers. This one is the order form. This one is to state that I tried to call before I arrived, but there was no answer. “Ok. Wait, what? What number did you call? I have all 3 phones right here!?”
He then reads off the number he just installed.
“Um. Yeah, that’s the number you just installed. How could I have answered that line since, well, you just ADDED that line. That’s why you were HERE.”
My reply from Corey: a shoulder shrug. What an oaf.
All-in-all, I have had really good service from the U-Verse side of AT&T. The Business side, well…that seems to be a lot less good so far. At least they showed up and the line is working though. That’s more than I can say for my friend, Judy. It took them something like 6 weeks to get hers up & running!