My friend loves going to Max & Erma’s. She grew up with them in Ohio, but they recently opened the 1st in Michiana just a couple years ago.
The food is good, but the service, well…it sucks. I have decided to not go back there again unless “forced” by a majority rule.
The first bad incident, I describe as “drive-by” service. The server was too busy to actually stop and take our order; the story that the Hostess was sharing with him was much more important. I am generally a big tipper. I left a penny.
That was about a year ago. I have been back since then and it was lackluster, nothing memorable. That was until tonight.
We ordered the black bean roll ups. They were good, until we saw the dead bug smashed on the plate. “Oh, so sorry…” Eh, it’s a bug…OK…
Then, there was a refill on the diet coke. Only, it wasn’t a diet coke. she brought me iced coffee in my glass. I gagged and almost barfed. For as much as I can’t stand the smell of coffee, the taste makes me gag.
Instead of jumping into action, she stood there and watched me gag. Get me a friggin’ glass of water!!!! More apologies.
We figured by this time, a manager would have been alerted or a discount offered. Nope.
I ended up downing my friend’s diet coke so I wouldn’t vomit up my dinner & cause a scene similar to that in “Stand By Me” at the pie eating contest.
Then, comes the replacement diet coke. I took a drink & yeah…the glass was cracked.
Still no manager. Ok, but certainly she’ll take something off the bill, right? I mean, THREE separate issues in one meal…
No.
A manager was never called & when it was mentioned on our way out, I was informed that the manager was on a smoke break. Yeah. That must have been one big cigarette…our issues spanned the entire meal.
Bug in meal
A “prankster” switching drinks and making me gag
a broken glass
not my idea of a great time. Sorry Max & Erma’s…you get a FAIL.
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