About a week ago, I blogged about the atrocious experience at the Max & Erma's in Mishawaka, Indiana (I also emailed them - yeah, still not one word from them on the email. Must not really care about service recovery...)
Anywho...here I am sitting at, you guessed it, a Max & Erma's in the Cincinnati airport. All I can say is "what a difference a state makes!" - Janice, my waitress is fabulous. She was attentive, pleasant, and just plain nice. No bugs in the food, no practical jokes that impacted me, no broken glasses either!
I observed her attendingt to the other tables - and no, I wasn't being creepy about it! Every table referred to her by name & made sure to gain her attention to say "thanks, Janice" before they left. Impressive. I ended up giving her a 75% tip. She impressed me that much. Good on ya, Cincy Max & Erma's. Might want to send her up to do some training at the one in Mishawaka!!
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